Privacy policy

When you buy an item and pass on the information yourself on www.atonecph.com, we receive customer data. As a data controller, we process your personal data securely and confidentially. Your personal data will only be used and stored for the purposes for which they were collected.

Information and how it is used

To optimize your experience on our service, we may request certain personally identifiable information, including but not limited to your name and email, particularly when engaging in comments.

Cookies

Files containing small amounts of data, commonly known as “cookies,” are utilized to gather information and enhance our service. These files are sent to your browser from the visited website and stored on your computer’s hard drive. You reserve the option to accept or decline these cookies, although refusing them may limit certain aspects of our service.

Log data

Whenever you access our service, your browser transmits Log Data, comprising details like your computer’s Internet Protocol (IP) address, browser version, the visited pages, the time and date of your visit, and other relevant statistics.

Service providers

We use third parties for the processing of some of our information, including in our freight management, which was not developed by Atone ApS. We have entered into data processing agreements with our partners as a guarantee that they comply with applicable regulations on the protection of personal data.

In certain instances, we may engage third-party entities to:

·      Facilitate our Service.

·      Provide the Service on our behalf.

·      Assist in analyzing the utilization of our Service.

It is important to note that these third parties have access to the same information as we do, solely for the performance of tasks assigned to them on our behalf. However, they are bound by an obligation not to disclose or use the information for any other purpose.

Security

We highly value the trust you place in us by providing your Personal Information and are committed to employing commercially acceptable means to safeguard it.

General

Below you will find the personal information we collect. We also describe the purpose of the collection and the legal basis for processing.

When you visit www.atonecph.com, we automatically collect information about you and your use of the Website. We record, among other things, the type of browser you use, the search terms you use, your IP address, including your network location, and information about your computer.

The collection serves no purpose other than to optimize the user experience and the functions on copenhagenshoes.com, and we use the information to target our marketing on various channels, such as Google Adwords. This helps us offer our users the most relevant content. The legal basis for processing is Article 6(1)(f) of the EU General Data Protection Regulation.

When you purchase a product or communicate with us on www.atonecph.com, we collect the information you provide yourself. This may include your name, address, email address, phone number, payment method, information about the products you purchase and potentially return, delivery preferences, and information about the IP address from which the order is placed.

The purpose is to deliver the products you have ordered and otherwise fulfill our agreement with you, including administering your rights to return and complain. We may also process information about your purchases to comply with legal requirements, including accounting and bookkeeping. When purchasing, the IP address is collected for the purpose of preventing fraud. The legal basis for processing is Article 6(1)(b), (c), and (f) of the EU General Data Protection Regulation.

1. Newsletters
   If you subscribe to our newsletter, we collect information about your name, email address, and possibly mobile number. The purpose is to enable us to deliver newsletters to you. The legal basis for processing is Article 6(1)(f) of the EU General Data Protection Regulation.

2. Recipients of Personal Information
   Information about your name, address, email, phone number, order number, and specific delivery preferences is disclosed to the carrier responsible for delivering the purchased goods to you. When purchasing non-stock items, the mentioned information may be disclosed to the manufacturer or seller of the item, who will then handle the delivery.
   
   Information may be provided to external partners who process the information on our behalf. Partners may not use the information for any purpose other than fulfilling the agreement with us and are subject to confidentiality.

3. Your Rights
   You are entitled at any time to request information about what information we have registered about you, for what purpose, who has received it, and where the information originates from.
   
   If you wish, we will provide a copy of the personal information we process about you. You can request the information by sending a written request to support@atonecph.com. In this connection, we may ask you to prove that you are the person you claim to be.

4. Right to Rectification
   We will correct incorrect personal information for you. If you become aware of errors in the information we have registered about you, please contact us in writing, and we will correct the information.
   
   Only employees who have a genuine need to access your personal information to perform their work have access to it.

5. Right to Erasure
   There may be cases where you have the right to have all or part of your personal information deleted by us, except where your information is necessary for us, for example, to comply with legal obligations.

6. Right to Restrict
   Processing for Storage There may also be cases where you have the right to have the processing of your personal information restricted to only consist of storage. For example, if you believe that the information is incorrect.

7. Right to Data Portability In certain cases, you have the right to have your personal information delivered in a structured format that allows you to transfer the information to another data controller.

8. Right to Object You can always object to our processing of your personal information used for marketing purposes. If your personal situation necessitates objection to our processing of your personal information, you also have the right to do so at any time.

9. Right to Withdraw Consent You are always entitled to withdraw consent you have given us for a particular processing of personal information. If you wish to withdraw your consent, please contact us at support@atonecph.com.

10. Right to Lodge a Complaint You have the right at any time to lodge a complaint with the Danish Data Protection Agency, Borgergade 28, 5, 1300 Copenhagen K, regarding our processing of your personal information. Complaints can be submitted by email to dt@datatilsynet.dk or by phone at +45 33 19 32 00.

11. Deletion of Personal Data Information collected in connection with your subscription to our newsletter will be deleted when your consent to the newsletter is withdrawn unless we have another basis for processing the information.

12. Security We have implemented appropriate technical and organizational security measures to prevent personal information from being accidentally or unlawfully destroyed, lost, altered, or disclosed, as well as to prevent unauthorized access or misuse.

13. Contact Information
    Atone is responsible for the personal data collected via the Website. If you have any questions or comments about this Privacy Policy or wish to exercise one or more of your rights, you can contact:
    
    Atone ApS
    Selveje Alle 12
    2500 Valby
    Denmark VAT: 44529343
    support@atonecph.com

14. Changes to the Privacy Policy
    If we make changes to the Privacy Policy, you will be notified of this at your next visit to the Website.

15. Cookies
    By using www.atonecph.com, you agree that we may use cookies. Unfortunately, these are not cookies that can be eaten – just a small text file. It helps ensure that the website’s functions work and helps optimize the design and quality of the website. A cookie is not a program and does not contain viruses. You can manage your cookie settings in your internet browser.

If you have any questions or suggestions about our Privacy Policy, please contact us.

General information

Atone ApS
44529343
Selveje Alle 12

2500 Valby

Operating hours: Monday-Friday 10am to 3pm CET

Orders

To make a purchase on www.atonecph.com you need a valid credit card that we accept. Upon ordering, you provide personal information and payment details. It emphasizes that the order becomes binding only after clicking “Confirm Order” and receiving an order confirmation. The confirmation includes essential details like order number, name, address, delivery info, payment method, ordered items, and total price.

The document mentions Atone’s ability to modify prices and reserve the right for misprints or sold-out items. Prices are in DKK, inclusive of VAT but exclusive of delivery costs.

Orders are placed on the webshop but become binding only after receiving an order confirmation from Atone. A preliminary confirmation is sent via email, and the order processes within 2-3 business days. Atone operates Monday to Friday, excluding public holidays. Delays due to stock availability are communicated promptly. After shipping, a final confirmation with tracking information is emailed.

Payment

We accept the following means of payment

Dankort

Visa Dankort

Visa

Mastercard

MobilePay

Apple Pay

When paying with Mastercard Debit, the total amount will be reserved in accordance with the terms outlined by your card issuer until we either accept or decline payment.

​

CVV (Credit Card Verification Number)
If you pay by credit card, you will be asked to enter the card’s security code. You will find the three-digit security code on the back of your credit card, usually on the right side of the credit card’s back. The security code is necessary for the payment to be processed and for maintaining a high level of security. There may also be other similar safeguards.

​

EU and Outside EU orders

If you order from a country that is part of the European Union, prices include Danish VAT at 25%. For all countries outside the EU, local charges such as import duties and/or sales tax may apply. These charges are at your expense, and we recommend you contact your local customs office for more information.

​

Payment procedure
Once your goods leave our warehouse to be delivered, your payment will be debited on the selected payment service.

The delivery price is indicated on your order together with the total price, just as the price also appears on the order confirmation.

Freight and delivery

Read about freight and delivery here 

Cancellation of order

Once you have received the order confirmation, please contact us immediately if you believe it contains errors or inconsistencies. What is stated in the order confirmation applies, unless you object immediately after receiving the order confirmation, as Atone will in most cases pack and send the products immediately after sending the order confirmation.

Warranty

According to the Danish Sales Act, there is a 2-year right to complaint about products. Claims apply to defects in material and/or manufacturing.

​Claims must be notified to Atone ApS within a reasonable time after receipt of the goods. Here, one month is considered a reasonable time, unless otherwise agreed.
Please send an email to support@atonecph.com with an explanation of the problem as well as a picture of the defect. We will hereafter advice the next steps.

 The claim does not apply to errors or damage caused by incorrect operation of the product.

 Atone ApS will cover the return costs to a reasonable extent. We do not accept parcels sent as cash on delivery.

​You can also use the European Commission’s online complaint portal when filing a complaint. This is especially relevant if you are a consumer domiciled in another EU country. You can file the complaint at the following link: http://ec.europa.eu/odr When filing a complaint, please provide our email address: info@atonecph.com

If you are a resident in the EU and we have a dispute that we haven’t succeeded in resolving with you directly, you can find more information about alternative dispute resolutions via the European Online Dispute Resolution platform. 

All questions regarding purchasing products on our website, questions regarding sizes, existing orders or product related questions, in general, are to be directed to our Customer Support email.

Support opening hours

Monday – Friday –> 10am to 3pm CET

Weekends and holidays –> closed

Address:

Atone ApS
Selveje Alle 12
2500 Valby
VAT: DK-44529343

Email: support@atonecph.com

Shipping

Your order is delivered 1-3 business days after placing your order if all items are in stock, for orders with delivery in Denmark. For orders in other EU countries delivery time is expected to be 3-7 business days.

​

We offer the following forms of delivery:

GLS parcel shop delivery
GLS home delivery
GLS business delivery
.

We offer free delivery to parcel shops in Denmark for purchases over DKK 499,- / Euro 70,-.

We deliver to the following countries:

All EU countries as well as Norway and Switzerland

Returns

When you shop online at www.atonecph.com  you have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. This means that the shoes and shoebox must be safely packed in a carton box for protection during transport, possibly the same carton used to ship to you as a customer. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@atonecph.com stating the return reason.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

For returns, please note that the return shipping cost will not be reimbursed, which mean the we will refund the price you paid for your item, deducted the return shipping cost, back to your original payment method.

Our return label price list for counties inside EU

Returning from Denmark: 29 DKK

Returning from Germany, Netherlands, Austria, Luxembourg, Sweden, Finland: 39 DKK

Returning from Belgium, France, Poland, Slovakia, Slovenia, Czech Republic: 49 DKK

Returning from other countries inside the EU: 59 DKK
Returning from Norway and Switzerland: 150 DKK

The return and refund handling is approximately 3-5 working days after receiving at our warehouse.

Please note: to exchange an item, you will have to return the item and order a new one online.

Please remember, as a customer you are responsible for the return until we have received and registered it. Make sure, always to save your delivery receipt. It may take up to 14 days for a return to arrive and be handled at our warehouse.

You can always contact us for any return question at support@atonecph.com

Customer service contact:

Mail: support@atonecph.com

Please note that it is not possible to make changes to your order after you have confirmed it. Our system automatically sends your order through to packing and shipment in order to ensure that you receive your new products the fastest way possible.

Right of Withdrawal (Applies to EU Consumers Only)

You have the right to withdraw from this agreement without giving any reason within 14 days.

The withdrawal period will expire after 14 days from the day on which you, or a third party other than the carrier and indicated by you, acquire physical possession of the goods.

In the case of multiple items ordered in one order but delivered separately (i.e., separate deliveries), the withdrawal period expires 14 days after the day on which you, or a third party other than the carrier and indicated by you, acquire physical possession of the last item.

In the case of goods consisting of multiple lots or pieces, the withdrawal period expires 14 days after the day on which you, or a third party other than the carrier and indicated by you, acquire physical possession of the last lot or piece.

To exercise the right of withdrawal, you must inform us of your decision to withdraw from this agreement by an unequivocal statement via email to support@atonecph.com

The withdrawal deadline is met if you send your notice of exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this agreement, we shall reimburse all payments received from you, including delivery costs (except for the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this agreement. We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this agreement to us. The deadline is met if you return the goods before the period of 14 days has expired.

We recommend that you keep the postal receipt as evidence of having returned the package to the post/transporter. Please note that the customer will bear the cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.