Shipping & Return
Shipping
Your order is delivered 1-3 business days after placing your order if all items are in stock, for orders with delivery in Denmark. For orders in other EU countries delivery time is expected to be 3-7 business days.
We offer the following forms of delivery:
GLS parcel shop and GLS home delivery.
Post Nord parcel shop and Post Nord home delivery.
DAO parcel shop and DAO home delivery.
We offer free delivery to parcel shops in Denmark for purchases over DKK 499,- / Euro 70,-.
We deliver to the following countries:
All EU countries as well as Norway and Switzerland
Returns
When you shop online at www.atonecph.com you have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. This means that the shoes and shoebox must be safely packed in a carton box for protection during transport, possibly the same carton used to ship to you as a customer. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@atonecph.com stating the return reason.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
For returns, please note that the return shipping cost will not be reimbursed, which mean the we will refund the price you paid for your item, deducted the return shipping cost, back to your original payment method.
Our return label price list for counties inside EU
Returning from Denmark: 29 DKK
Returning from Germany, Netherlands, Austria, Luxembourg, Sweden, Finland: 39 DKK
Returning from Belgium, France, Poland, Slovakia, Slovenia, Czech Republic: 49 DKK
Returning from other countries inside the EU + Norway and Switzerland: 59 DKK
The return and refund handling is approximately 3-5 working days after receiving at our warehouse.
Please note: to exchange an item, you will have to return the item and order a new one online.
Please remember, as a customer you are responsible for the return until we have received and registered it. Make sure, always to save your delivery receipt. It may take up to 14 days for a return to arrive and be handled at our warehouse.
You can always contact us for any return question at support@atonecph.com
Customer service contact:
Mail: support@atonecph.com
Please note that it is not possible to make changes to your order after you have confirmed it. Our system automatically sends your order through to packing and shipment in order to ensure that you receive your new products the fastest way
possible.
Right of Withdrawal (Applies to EU Consumers Only)
You have the right to withdraw from this agreement without giving any reason within 14 days.
The withdrawal period will expire after 14 days from the day on which you, or a third party other than the carrier and indicated by you, acquire physical possession of the goods.
In the case of multiple items ordered in one order but delivered separately (i.e., separate deliveries), the withdrawal period expires 14 days after the day on which you, or a third party other than the carrier and indicated by you, acquire physical possession of the last item.
In the case of goods consisting of multiple lots or pieces, the withdrawal period expires 14 days after the day on which you, or a third party other than the carrier and indicated by you, acquire physical possession of the last lot or piece.
To exercise the right of withdrawal, you must inform us of your decision to withdraw from this agreement by an unequivocal statement via email to support@atonecph.com
The withdrawal deadline is met if you send your notice of exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of Withdrawal
If you withdraw from this agreement, we shall reimburse all payments received from you, including delivery costs (except for the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this agreement. We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this agreement to us. The deadline is met if you return the goods before the period of 14 days has expired.
We recommend that you keep the postal receipt as evidence of having returned the package to the post/transporter. Please note that the customer will bear the cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
