Terms and conditions
General information
Atone ApS
44529343
Selveje Alle 12
2500 Valby
Operating hours: Monday-Friday 10am to 3pm CET
Orders
To make a purchase on www.atonecph.com you need a valid credit card that we accept. Upon ordering, you provide personal information and payment details. It emphasizes that the order becomes binding only after clicking “Confirm Order” and receiving an order confirmation. The confirmation includes essential details like order number, name, address, delivery info, payment method, ordered items, and total price.
The document mentions Atone’s ability to modify prices and reserve the right for misprints or sold-out items. Prices are in DKK, inclusive of VAT but exclusive of delivery costs.
Orders are placed on the webshop but become binding only after receiving an order confirmation from Atone. A preliminary confirmation is sent via email, and the order processes within 2-3 business days. Atone operates Monday to Friday, excluding public holidays. Delays due to stock availability are communicated promptly. After shipping, a final confirmation with tracking information is emailed.
Payment
We accept the following means of payment
Dankort
Visa Dankort
Visa
Mastercard
Mobilepay
When paying with Mastercard Debit, the total amount will be reserved in accordance with the terms outlined by your card issuer until we either accept or decline payment.
CVV (Credit Card Verification Number)
If you pay by credit card, you will be asked to enter the card’s security code. You will find the three-digit security code on the back of your credit card, usually on the right side of the credit card’s back. The security code is necessary for the payment to be processed and for maintaining a high level of security. There may also be other similar safeguards.
EU and Outside EU orders
If you order from a country that is part of the European Union, prices include Danish VAT at 25%. For all countries outside the EU, local charges such as import duties and/or sales tax may apply. These charges are at your expense, and we recommend you contact your local customs office for more information.
Payment procedure
Once your goods leave our warehouse to be delivered, your payment will be debited on the selected payment service.
The delivery price is indicated on your order together with the total price, just as the price also appears on the order confirmation.
Freight and delivery
Read about freight and delivery here
Returns
Read Return Policy here
Cancellation of order
Once you have received the order confirmation, please contact us immediately if you believe it contains errors or inconsistencies. What is stated in the order confirmation applies, unless you object immediately after receiving the order confirmation, as Atone will in most cases pack and send the products immediately after sending the order confirmation.
Warranty
According to the Danish Sales Act, there is a 2-year right to complaint about products. Claims apply to defects in material and/or manufacturing.
Claims must be notified to Atone ApS within a reasonable time after receipt of the goods. Here, one month is considered a reasonable time, unless otherwise agreed.
Please send an email to support@atonecph.com with an explanation of the problem as well as a picture of the defect. We will hereafter advice the next steps.
The claim does not apply to errors or damage caused by incorrect operation of the product.
Atone ApS will cover the return costs to a reasonable extent. We do not accept parcels sent as cash on delivery.
You can also use the European Commission’s online complaint portal when filing a complaint. This is especially relevant if you are a consumer domiciled in another EU country. You can file the complaint at the following link: http://ec.europa.eu/odr When filing a complaint, please provide our email address: info@atonecph.com
If you are a resident in the EU and we have a dispute that we haven’t succeeded in resolving with you directly, you can find more information about alternative dispute resolutions via the European Online Dispute Resolution platform.
Cookies
The website uses cookies for the purpose of optimizing the website, marketing, and functionality so your visit on our website will be as pleasant as possible.
See more information under Cookie Policy here
Privacy policy
When you buy an item and pass on the information yourself, we receive customer data. As a data controller, we process your personal data securely and confidentially. Your personal data will only be used and stored for the purposes for which they were collected.
We use third parties for the processing of some of our information, including in our freight management, which was not developed by Atone ApS. We have entered into data processing agreements with our partners as a guarantee that they comply with applicable regulations on the protection of personal data.
Read our full Privacy Policy here
